THE FOLLOWING BENEFITS

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• Efficient spare part order process (internal and external)

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• Higher spare part sales

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• Better, more target and customised customer service resembling 24/7

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• Unknown service technicians can now easily find you via the product

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• Possibility to log important information from the service

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• Closer connection to external service technicians which is the foundation for growing your sales in general and after market business in particular

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• More efficient spare part order process guaranteeing that you order the right spare part the first time; improves your “up time”

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• Less time used on identifying the product, understanding the installation and maintenance information and finding the right person to call for ordering spare parts

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• Get the job done quickly and as painless as possible.

REDUCING OPERATIONAL COSTS

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• Efficient and direct communication channel for the people, who serving and using your product

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• They get helped instantly and will help promote you

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• Raising your knowledge about your installed base

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• Offering outstanding and next level of industrial 4.0. service that really helps your users and the people that serves your products

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• Easy 1-click spar parts ordering of the right spare part

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• Enabling direct contact to unknown service technicians and user (e.g. possibility to create loyalty program)

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• Increase service in geographical areas were you do not have your own service technicians or were distributors are in charge

CERTIFICATES, DOCUMENTS, MANUALS

Sending exchange relevant product information directly to the service technician, standing right now in front of your product - wherever in the world that may be.

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• Making process from service visit to invoice paperless

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• Minimizing manual labor requirements

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• Ordering the right spare parts the first time, reducing the cumbersome return process and handling

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• Providing easy access to data from operation or third part